Bought a new house, inherited a property or got married and need the electricity bill in your name? A bill that still carries the previous owner’s name is more than an inconvenience — it can block online payments, complicate complaints and even cause problems when you sell. Here is the complete process for transferring the consumer name on your electricity bill in Pakistan.
Why the name on the bill matters
The name on the bill identifies the legal consumer of the connection. When you pay through JazzCash, Easypaisa or a bank app, the app displays the consumer name before you confirm — if it is not yours, you cannot be sure you are paying the right bill. Name mismatches also slow down complaint handling and can hold up a future sale of the property, since buyers check that utility bills match the seller’s documents.
Documents you will need
Gather these before visiting the office — missing paperwork is the most common reason applications stall:
• CNIC copies of both the current consumer (the name on the bill) and the new consumer.
• Proof of ownership or possession: registered sale deed, registry or allotment letter. Tenants can usually apply with a valid tenancy agreement, though the transfer may be noted as temporary.
• Latest paid electricity bill — and all arrears must be cleared first; the company will not transfer a connection with unpaid dues.
• Affidavit/undertaking on stamp paper, if the company asks for one, stating the reason for the transfer.
• No-objection from the current consumer where applicable. In inheritance cases, the death certificate and succession documents replace this.
Tip: if you do not know your reference number, follow our guide on finding a lost reference number first — you will need it on the application form.
Where and how to apply
1. Visit your DISCO’s customer service centre or the sub-divisional office covering your area (for Karachi, the K-Electric customer care centre). Ask for the name change / change of ownership form.
2. Fill in the form with the reference number, the current consumer name, the new consumer name and contact details.
3. Attach all documents listed above and submit the file to the officer.
4. Pay the prescribed fee. The name-transfer fee is modest for domestic connections (it varies by company and is revised from time to time) — get a proper receipt.
5. Wait for verification. The company may verify the documents and, in some cases, inspect the premises.
Some companies also accept the request through their online portals or helplines, but the physical submission of documents at the office remains the standard route. If your company is LESCO, you can check your LESCO bill online after the transfer to confirm the new name appears.
How long does it take?
For a straightforward case with complete documents, the transfer usually completes within one to two billing cycles — so expect the old name on one more bill before the change shows. Complex cases (disputed ownership, missing documents) take longer. Keep the receipt of your application and follow up with the office if the name has not changed after two months.
Special cases
Inherited property: legal heirs can transfer the connection with the death certificate, succession certificate or court decree, plus their own CNICs. Tenants: a transfer to a tenant’s name is possible in some companies but is often temporary — it reverts when the tenancy ends. New purchase where a fresh connection is easier: if the old connection has heavy arrears or disputes, applying for a brand-new connection in your own name (see our new connection guide) can be simpler than untangling the old one.
After the transfer
Once the name changes, update your saved billers in JazzCash, Easypaisa and bank apps so future payments carry the correct details. And from the first bill in your name, check it online every month — a clean, correctly named bill is the foundation of everything else on this site.
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